Shipping policy

Shipping Policy

Zenvara Store
📧 Contact Email: zenvarastore@gmail.com

At Zenvara Store, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays)

  • Orders placed after business hours will be processed the next business day

  • You will receive an order confirmation email once your order is placed

Shipping Time & Delivery Estimates

Estimated delivery times vary based on your location and product availability:

  • Standard Shipping: 7–15 business days

  • International Shipping: 10–20 business days

Delivery times are estimates and may vary due to customs, weather, carrier delays, or peak seasons.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size

  • Promotional offers such as free shipping may be available from time to time

Shipping fees (if applicable) are non-refundable.

Order Tracking

Once your order has shipped:

  • You will receive a shipping confirmation email

  • A tracking number will be provided when available

  • Tracking updates may take 24–72 hours to appear

Shipping Locations

Zenvara Store currently ships to:

  • United States

  • Selected international destinations

If your location is not supported at checkout, shipping may not be available to your area at this time.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes

  • These charges are the responsibility of the customer

  • Zenvara Store is not responsible for delays caused by customs clearance

Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate at checkout.

  • Zenvara Store is not responsible for orders delivered to incorrect addresses provided by the customer

  • If an order is returned due to an incorrect address, reshipping fees may apply

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time or appears lost:

  • Contact us at zenvarastore@gmail.com with your order number

  • We will investigate and provide a replacement or refund when applicable

Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged item and packaging

  • We will arrange a replacement or refund at no additional cost

Order Cancellations

  • Orders may be canceled within 12 hours of purchase

  • Once an order has been processed or shipped, it cannot be canceled

Contact Us

For any shipping-related questions or concerns, please contact us:

📧 zenvarastore@gmail.com