Refund policy
Return & Refund Policy
Zenvara Store
📧 Contact Email: zenvarastore@gmail.com
At Zenvara Store, we want you to be completely satisfied with your purchase. If you are not happy with an item, we’re here to help.
Returns
We accept returns within 10 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Some items are non-returnable, including:
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Perishable goods
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Personalized or custom-made products
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Digital downloads
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Gift cards
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Items marked as “Final Sale”
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at WWW.zenvarastore@gmail.com with:
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Your order number
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Clear photos or videos of the issue
We will arrange a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Refunds typically appear within 5–10 business days, depending on your payment provider
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company or bank
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If the issue continues, contact us at zenvarastore@gmail.com
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, email us at zenvarastore@gmail.com with your order details.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
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If a refund is approved, the return shipping cost may be deducted from your refund
Cancellations
Orders can be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us: